I think now in this era, Grab/Uber e-hailing service is quite well known around the globe. This particular industry has helped many drivers as well as created a lot of convenience to users. By now Grab and Uber has been the most commonly used word in our daily life.
After joining as a Grab/Uber driver, I begin to see the hardship faced by taxi drivers and understand what type of life they have been going through.
Recently, I came across a posting on Facebook where a rider complain of several situations which she is dissatisfied of Grab/Uber driver. Among some of her complains are as follows:
To me, this is an absurb complain. It is not the fault of the driver if they are driving small car. The cars passed the company's requirement. And for the fact that drivers have to take care their acceptance rate and cancellation rate. It is not fair to the drivers if they are forced to ignore nor to cancel a booking. If a bigger car is required of course a higher fare should be paid.
It was also complained that for a ride of RM3. It was paid using a RM100 note. It is a rather an inconvenience to a driver. How much small notes must a driver bring so that it is enough to give change. What if 10 customers a day do this. Asking the company to ban a driver on this matter is not even logical.
Waiting Time when a driver has been set to 5min. Some drivers at own initiative would not mind waiting 10min. A rider should have gotten ready when they book. 10mins wait is already waiting too long as we have heard of a phrase "time is money". How much more can we earn from that time if we had not waited.
Even with all this problems happening and we as drivers keep receiving calls from office saying that rider complain we did this we did that, I am still proud to call myself a driver. At least I am earning a decent income and not robbing.
