Customer satisfaction is one of the key metrics for any business strategy. But now, the overall relationship between business and customer is out of balance, and this hurts both parties. Businesses that provide good products or services often fail because they are not found by enough customers, or because they cannot engage them properly through loyalty programs, while bad businesses can glide for long if they play the system well.
Sandblock goal is to balance and redefine the relationship between business and their customers by building a decentralized protocol to define, measure and improve customer satisfaction in order to benefit both parties.
The implementation of the Sandblock protocol aims to motivate widespread adoption of crypto payments by building a trusted decentralization system that rewards customers for their engagement and loyalty.
The core protocol behind Sandblock is built on the Ethereal blockade. It uses the most advanced blockchain technology to prevent fraud, malicious actions, and verify transactions to ensure that every actor in the ecosystem is properly rewarded.
Background
A study conducted at Harvard by professors J. Heskett, W. E. Sasser Jr. and L. Schlesinger points out that while satisfied customers are relatively loyal to a brand, highly satisfied customers become very loyal to the brand. The relationship between loyalty and satisfaction is not linear in a competitive environment, it is exponential! Satisfaction is more equal to more loyalty. Therefore, every effort to improve customer satisfaction is a worthwhile endeavor.
Customer satisfaction process
According to Expectations Confirmation Theory, customer satisfaction is the comparison between experience and perceived expectation. This cognitive theory describes post-purchase satisfaction or post-adoption as a function of expectations, performance perceptions and uncertainty of beliefs.
Sandblock Protocol
Sandblock verfügt über ein Kernprotokoll, mit dem jedes Unternehmen jeden seiner Kunden für sein Feedback und seine Loyalität belohnen kann. Es kann auch beide Parteien vor einer Vielzahl falscher Informationen und natürlich unter Verwendung der Blockchain-Technologie schützen.
Why Sandblock?
The whole relationship between businesses and customers is unbalanced, and it harms both sides. Businesses which provide good products or services often fail because they do not get discovered by enough customers, while bad business can coast for a long time if they game the system well.
What if it became possible to seamlessly reward customers for giving an honest account of their experience?
Loyalty programs are a mess. They are implemented differently at each company, rely on different mechanisms and in most cases offer useless rewards. The rare loyalty programs offering decent rewards are complicated enough to enable a whole industry to make money by explaining how to game them, as can be seen with the airlines miles programs. Most people cannot waste time and money learning how to benefit from a program that is supposed to reward them for their patronage of a business. And if one loyalty program is too much, talk about several!
What if loyalty programs were simple to understand, to use, and were set up to be beneficial for both businesses and customers?
Some businesses spend considerable resources to try to understand their customers better, yet the tools at their disposal to improve their customers’ satisfaction often have the opposite effect, as customers who have already paid for a service or product can understandably refuse to provide feedback for free.
Worse, the customers who give feedback often are the ones who hated the experience so much they will never come back, or loved it so much that their opinion loses nuance and sounds fake. Either way, these kinds of customers tend to conflate everything, and cannot discern what truly led them to their opinion, which makes their feedback really hard to act upon.
The customers who can most easily offer actionable feedback are those in the middle, yet they are the least likely to spend the time to give feedback, and why should they do it for free?
What if it were possible to actually collect feedback in a way that is both frictionless and respectful of customers?
The blockchain technologies are now mature enough to provide the basis for a new kind of customer experience and loyalty program. Sandblock will offer the opportunity to both customers and businesses to finally seamlessly benefit from the relationship they have built, instead of having to concentrate on trying to extract value from that relationship, at the expense of time, money and each other.
How does Sandblock work?
Sandblock is based on a decentralised protocol on the Ethereum Blockchain, the Satisfaction Protocol, to ensure that all participants can benefit and prevent any one actor to concentrate too much power and thus bend the system to its advantage.
Each Merchant partner who wishes to use the Satisfaction Protocol creates its own cryptocurrency (a Merchant Token) to reward their customers for their engagement. Merchant Tokens are initiated by purchasing Satisfaction Token (SAT) which are ERC20 tradable tokens, have a limited supply and will be created during a public crowd sale (ICO).
Customers then have the following opportunities when making a purchase to a merchant using the Satisfaction Protocol:
Pay using cryptocurrencies
Use Ether, Bitcoin or other cryptocurrencies to make purchases and automatically get rewarded with both advantages and Merchant Tokens! Each following purchase is taken into account, and the customer’s loyalty gets rewarded with Merchant Tokens.
Verified feedback
The customer then gets the opportunity to rate and comment the business’ customer experience, or even fill a survey sent by the Merchant and gets rewarded with Merchant Tokens.
About Token Sale
Start date:March 28, 2018 2:00 PMCET
End date:April 15, 2018 2:00 PM CET
Payments in:ETH, BTC, Bank card
Token price: 1 ETH = 3000 SAT (+ tier bonus)
Maximum cap:$8 000 000
Minimum transaction amount:
Ether:0.05 ETH
Bitcoin:0.01 BTC
Bank card:50 USD
Tokens for sale: 19 500 000 SAT
Tiers bonuses:
Tier 1: +15% tokens (2 000 000 SAT)
Tier 2: +10% tokens (2 500 000 SAT)
Tier 3: + 5% tokens (3 000 000 SAT)
Tier 4: no bonus (12 000 000 SAT)
How To Participate in SANDBLOCKVisit link below
https://sandblock.io/tokensale
and Complete the registration
Token distribution & Fund Allocation
The tokens are collected will be distributed within several sections. here the details of the amount in every section that all of them clearly describe following below
About Exchange Listing
SATs Token will be available to be exchanged after the end of ICO sale. You can purchase SATs Tokens on the website during the ICO
SANDBLOCK Have a promising Roadmap
The roadmap covers the period between (2017 Q3) when it all starts and end in (2018 Q4) when the project plans to continue developing. Everything is carefully planned so that each successive stage follows a schedule. This guarantees great results and perfect coordination
Meet SANDBLOCK Team
Every a great project there is always A great team behind it. SANDBLOCK project consists of 8 people. They are professionals and specialize handling the startup project. Their experiences and dedication will bring great result and positive progress ahead. let me introduce to all of you. there also 5 advisors that assist their work give good contributes. what a great teams it is.
ADVISORS
SANDBLOCK Project has also been connected with some media
SANDBLOCK weaves partnership with reliable partners. it had realized that project cannot grow without any partners. good partners are welcomed SANDBLOCK, is one indicator there is a trust within SANDBLOCK project. here the list of SANDBLOCK Partners.
SANDBLOCK was chosen as one of the best top ICO in 2018
for your consideration and answering all doubts mint in the mind. SANDBLOCK was rated with reliable rating agencies specializing analyze crypto according to the performance of the relevant ICO
Why Join SANDBLOCK ICO?
Beside the short explanation above, you may consider to take a look at these credible rating sites. See how the experts rank SANDBLOCK with a good mark there. Moreover, SANDBLOCK has also reviewed in such well-known medias as Top ICO list, ICO Bench , ICO ALERT, TOKEN MARKET and CoinSchedule. It shows us that this project is more than good and promising. By the time I’m writing this article.
Watch this video review about our project
Well that’s a little review of SANDBLOCK project on this occasion. If the information is still lacking, you can see it directly on their official website and in some links that have been provided below
Website: https://sandblock.io
Whitepapper: https://sandblock.io/whitepaper
ANN Thread: https://bitcointalk.org/index.php?topic=2288743.0
Twitter: https://twitter.com/sandblock_io
Facebook: https://www.fb.com/sandblock.io
Telegram: https://www.fb.com/sandblock.io
Slack: https://join-sandblock.herokuapp.com/
Author : MuhamadDikri
BTT Link Profile : https://bitcointalk.org/index.php?action=profile;u=1318848;sa=summary