One important reason we venture into business is to make a profit and how we get to make a profit is how well we get to give good customer service.
Our customer service has to be the best if we want to earn more customers and money.
Though it sounds weird to say someone is always right even when they're wrong just like the common saying customers are always right but then to please them and get them familiar we all go with the common saying customers are always right.
We are after the payment and payment is needed to move a business forward.
Whenever i'm in the position of a customer I tend to be good and neglect the idea of I can always be right here even when i'm wrong.
I wish many people have this same mindset but then we all are different.
some can be very good at being a customer with good behavior and some can be very irritating all because of the power they have at hand which is the payment they want to pay for a service rendered.
So many scenarios have occurred of customers seen right when they are wrong
All because of the power they have you just have to approach them with patience
It happened to a friend he was the one offering the service and I was right there with him this very day.
The customer came to get goods, this ready-made hanger that comes with pipes and all, the pipes are always in different sizes you just have to put them together and it stands to become a hanger.
The transaction was made and my friend made the arrangements and helped him load it in his car.
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Not until the second day the customer came ranting and shouting it was all scam and that the pipes are not complete and he could not stand it as a hanger.
My friend tried to explain things but he was just too furious and filled with anger that people around him begin to believe him and look at him as the right one here.
The talk customer is always right was the only thing that held my friend down this very day, if not fight would have gone down this very day
After a lot of talks and pleading the customer was calm and the remedy was for my friend to follow him up to his apartment and help him fix and see what really happened and why the pipes are not complete.
Only for him to get there and realize one of his kids had taken some pipes and used them as a kit for playing.
The customer was dumbfounded and could not believe his eyes.
He apologize and my friend allowed things slide though he had done a lot of damage with his mouth when he came ranting and shouting at my friend's store
but then he had no choice but to let things slide.
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Everything got resolved and he became a witness to the accountability and durability of the goods sold by my friend.