This is to alert the community to be careful using KuCoin exchange! Yesterday while their site was having many glitches my Snovio tokens were withdrew from my account to an unknown wallet address!
I have 2-factor authenticator enabled on this account and I did not authorize this transaction! I have contacted Kucoin support and so far have not received any word on this matter. My tokens are GONE! I would love to know how this could happen when I have 2-factor authenticator enabled! This worries me about using the exchange. At the time I noticed my tokens were missing I also noticed other major glitches like trading pairs disappearing. I know this exchange is fairly new but I had deep confidence because the founders/creators have a lot of experience in the industry.
All in all I lost less then $50 worth of tokens from the missing tokens and exchange fees for withdrawing my other coins. I have since SOLD my Kucoin holdings withdrew ALL of my other coins to my Ledger Nano and to other exchanges I will not be using Kucoin unless they correct this issue. This is a warning to all, never take it for granted your money is safe on any exchange.
Please let me know if you have any information as to how/why this occurred. I have researched the wallet they went to and besides my 227 SNOV there aren't any other transactions that lead to this wallet. My coins are still sitting in a wallet I do not own keys to.