Dollar Tree and Dollar General are popular discount retail chains in the United States, offering a wide range of products at affordable prices. Both of them are classified as extreme discount stores and are scattered throughout the country. Dollar Tree stores have more than 15K locations throughout the 48 contiguous U.S. states and Canada. Dollar General, at the same time, operates in more than 19K locations all over the U.S. and Mexico.
Dollar Tree vs Dollar General: Similarity and Differences
One similarity between these dollar stores is their focus on providing value to customers through low-cost items, with many products priced at one dollar or slightly higher. Additionally, both stores carry a variety of household essentials, groceries, cleaning supplies, and seasonal items.
However, there are also significant differences between Dollar Tree vs Dollar General. One key distinction is their pricing strategy. This difference in pricing allows Dollar General to offer a broader selection of products and brands.
Another difference lies in their store formats and locations. Dollar Tree primarily operates smaller, stand-alone stores, often located in shopping centers or urban areas. In contrast, Dollar General operates a mix of small-format stores and larger, traditional stores, which are often located in rural or suburban areas. Additionally, their product offerings vary slightly, with Dollar Tree focusing more on party supplies, seasonal decorations, and household goods, while Dollar General has a wider selection of groceries, snacks, and health and beauty products.
Dollar Tree complaints
Based on numerous online reviews on PissedConsumer, Dollar Tree has a 2.6-star rating out of 5. Among common issues dealing with Dollar Tree, consumers are mostly dissatisfied with customer service, as 50% of PissedConsumer users think Dollar Tree Stores should improve it. 67% of users also say that they won't use Dollar Tree Stores in the future for similar services or products. Customers often report other issues with the company, like empty shelves, mess at stores, and lack of assortment.
Dollar Tree Stores review says, “A manager has discriminated against me and my children all because she did not put up the appropriate signs for not going down an isle that was covered in a boxes.”
Dollar General complaints
Dollar General has the same 2.6-star rating on PissedConsumer. Customer service issues are again the most remarkable among the consumers’ complaints. PissedConsumer users also report their dissatisfaction with store layout, discrepancies with prices on shelves and in checks, as well as Dollar General stores being closed during operating hours, and even injuries happening inside stores.
Dollar General review alerts, “Management was either illiterate or ignorant, and couldn’t even follow or honor the sale on the sign, even when it was items specify, directly on the sale ad they had posted on the doors”
Do you shop at Dollar Tree or Dollar General? In your opinion, which store is better? Let us know in the comments.