"Additionally the still do not communicate with us - they just take the money from new contracts..."

Check their twitter and FB, they have been communicating, I am not worried about my large investment on their platform, I would say its understandable what is happening because of their security breach, also why would they keep trying to pay out and in my case I have gotten some payouts, if they were going to shut down they would have already done it. Genesis mining is trustworthy in my opinion