Like me, those of you who've been using Genesis Mining, might be aware of the fact that payouts were frozen from 21st July onwards for about a week and a half, and continue to be missing. Upon emailing support, I learned that this was a technical issue, I just now looked at their blog and in a post from July 26th, they've actually explained the cause of the service outage. Here's an excerpt from their blog post:
"On the night of Friday July 21st, we detected an unauthorized intrusion by an attacker. This attacker gained access to a hot wallet and was able to transfer funds which we will reimburse in full. Shortly after the intrusion was detected, our team was able to shut down the attack. We immediately took steps to mitigate the issue, including enhancing our monitoring and detection capabilities, and further hardening our environment. One of those increased security measures was to delay our daily payouts.
We have found no evidence that sensitive end user information, including email addresses, were exposed by this incident. We also do not collect, store or have access to customers’ credit card details. We immediately engaged 3rd party cyber security advisory to investigate the attack, and validate that the measures we took to address this issue – and it’s those security practices that ensure that an issue like this remains isolated and resolvable.
We want to assure you that our mining operation was not affected and is running as normal. Every single one of our customers will receive their missing payouts as soon as we’re sure about the safety and integrity of our payment system. One of the advantages of the daily payout system is that it helps prevent actual losses, even in moments like these that cause delays."
So basically they were hacked and the hacker got hold of some wallet and stole some crypto. While it's good to see they're addressing this, they still have a dreadful and awful customer service and I will not advocate for them nor will I buy an additional contract with them. In fact I already regret wasting $850 on getting an Ethereum contract with them and advise everyone to stay away and invest in something better.