Genesis Mining has the worst support ever. First their site got screwed up, and among other issues, it didn't allow me to change my wallet address. Still, I managed to change it before the payout was made to me, but it went to an old wallet address. When I complained about it, they refused to own the problem and refused to offer me a mere ZEC 0.00100 compensation that I requested to move my money from the old wallet to the one that was actually in their system at the time the payout was made. This is ridiculous. And secondly, their payouts are kind of screwed at the moment. First they made a weeks' worth of payouts in a single go on 29th July without offering any breakdown of what they payout per day was for the entire week their site was down, and now my Ethereum payout is missing for 23, 30 and 31st July, and 1st August. I've emailed them regarding this, but I'm not very optimistic about what I'll hear.
The reason I'm sharing this with everyone here is because:
- Despite seeing numerous criticisms and people calling Genesis Mining a scam all across the web, I chose to try it out for myself and form my own opinion about the service;
- I want people to know how this company is operating and how they're treating their customers.
So, my opinion after being with them since mid June is that you should try and stay away from them. You can actually make more money from trading or doing other things with your crypto than invest with them. The only people who're making some real money with Genesis Mining are the youtubers and evangelists who feed off of their referrals' money, and for that they make videos advocating for the service as if it's a gold mine. It really isn't. Invest in something better!