Let me explain why cryptopia sometimes withdraw BTX take a lot of time to proceed
When we deposit BTX to cryptopia address , the BTX is there in the address
When you do the trading , cryptopia does now actually send these BTX to somewhere else , they only mask the number from you UI
When you need to withdraw the BTX you have , if these BTX is something is already there in the hot wallet , you will get these BTX after the e-mail confirmation is done
If they have to transfer BTX from their isolated address , they may have to proceed manually ...
So if that happened to you , just raise the ticket if you need that ASAP , otherwise , they will only proceed the withdraw by their own plain because manually withdraw takes time