Clearly, you and @ausbitbank are the better parties; I had an amicable acquaintance with your partner early on (I've only been here a week as of tomorrow), and I'm so sorry you've suffered such outrage, but it sounds like this nog person has angered the wrong whale and will soon regret that decision.
RE: I Should Be Writing About Gaining 1000 Followers - Instead I Have To Address A Bigger Issue