FYI, you can speak to a human agent at any time in the chat if you're not sure about the AI's responses.

Meanwhile, another human being (in this case from the development team) has replied with this:

Can we please ask the user:
Where and how he created his account

Is his recovery key - 12 words mnemonic or a string starting with P5... (other options are not possible), if he used wrong key, I want to know about it to improve error texts.

This would help me go through the creation step and try to reproduce it without exposing his key (which could be the wrong one in my opinion), if so tho I'll add better error messages.

Also, to make sure we aren't missing anything, could he provide the screenshot of the QR reading issue he described and the QR he tried to scan?

(I'm also thinking he tried to use another app for it, but create QR is not universal and can't be cross-platform) - I'll also improve the texts to be more clear.

I'll be waiting for the response and will fix everything asap

Any implementation can have teething issues at first. The important thing is to have the will to improve! Thanks for helping us make Zypto better.