First I will apologize for not discussing these changes with you and others before they were announced. Our communication can definitely use some work and I think that's a side effect of having a very small team juggling a ton of different things trying to keep this all moving in the right direction.

I guess if you can let me know your concerns here then I can consider and try to respond to them.

As for identifying and removing bots, there's really no way to do that short of doing KYC on every player. We could do that now but then they would just come back and adjust how they work to avoid whatever previous identification method we used. It's the same reason you can't ban bots on Steem.

Bots really aren't the problem. They can even be good and in general we should welcome them. The problem is when it's better to play many low level bot accounts than a single high level account. Getting to higher leagues and increasing your card levels should always be the best route to earning. Currently that's not really the case and it needs to be addressed.

Your Herons service is really fantastic and we are in no way trying to hurt that, we want to support it as much as we can. Please let me know how we can help you to make it better. For one thing, I'm planning to add that as one of the things shown in the "Did You Know?" section on the new daily popup.