Oh my God, Pauline. I'm sure that I couldn't bare that type of treatment that you received for so many days and hours... I've never had a issue in the technical "part" of my mobile and internet provider, but I had a "problem" in what concerns to the contract value. One of the biggest Portugal's mobile and TV pay provider suddenly changed the contract by updating the monthly cost of their services. For now I'm locked to them till October, but from then on, I think I'll check for more beneficial operators (like on from Bulgaria that just started to operate in Portugal called Digi). I have to dig it a little bit more to know about their reviews.
The automated call services, and the continuous and endless chats forms that don't direct us to contact a human are so frustrating to me. One of my concerns for the future years that will come :
I hope that you can manage it in your Zen "place"....
Wishing you a calm and relaxed weekend