Listen

„Most people do not listen with the intent to understand; they listen with the intent to reply.“
-Stephen R. Covey, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change

„7 Effective Ways to Make Others Feel Important

1. Use their name.
2. Express sincere gratitude.
3. Do more listening than talking.
4. Talk more about them than about you.
5. Be authentically interested.
6. Be sincere in your praise.
7. Show you care.“
   -Roy T. Bennett, The Light in the Heart

„When you talk, you are only repeating what you already know. But if you listen, you may learn something new.“
-The Dalai Lama