I enjoy laughter and do my utmost to hide my ill humor when at all possible, but everyone has bad moments and digressions into that unsavory state of ill humor. I can be in a great mental state and be happy in whatever place I'm located, but I'm not immune to other people's negative vibes. I'm human, too.
Going into work today I was already struggling and combating migraine which struck in the parking lot at work. Dealing with the public over the phones is a guaranteed buzz kill for any good mood when I'm at top form, but starting out with migraine can become a recipe for disaster. One cranky customer can leave me with raveled nerves and tension which further erodes my already taught nerves.
I had a caller who was irate because his emergency benefits were costly on his group insurance and he now received a bill for $1200 which included $250 for a copay plus deductible and 20% coinsurance. The salt on his wound was the misdiagnosis. Two days later he visited a doctor and received more charges. This time he was correctly diagnosed for a fraction of the cost. I provided an explanation and the appeal address as well as advice on dealing directly with the facility who saw him for five minutes who was billing him the exorbitant fee. He was so distressed and fluctuating from anger to frustration and I empathized deeply. He apologized to me multiple times for taking it out on me, but really he was just expressing his shock and disappointment. The call ended well, but his long call trying to understand the emergency room coverage baffled him and drained me totally.
The lesson for today is know your benefits and options and choose carefully. Urgent Care Services are cheaper than Emergency Rooms and use them when you can. The convenience of an emergency room visit will drain your wallet every time.
Over and out.
This is my five minute freewrite using prompt ill humor
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