You didn’t start your business to run a business.
You started it because you love the work. Somewhere along the way, email, scheduling, admin, and client follow-up started eating the hours that should be going to the work only you can do.
Sound Familiar?
You’re answering emails at 9pm instead of relaxing after a hard day.
Your calendar is a mess, and bookings slip through the cracks.
Your website hasn’t been touched since it launched.
Social media feels like a full-time job you never signed up for.
You know you need help — but recruiting, interviewing, and onboarding locally take time you don’t have. Then, you pray they show up for work.
That gap — between the work you love and the business tasks that drain you — is exactly where we live.
What We Do:
Second Desk Consulting gives you a skilled teammate at the desk next to yours: handling your media, admin, and client-facing tasks so you can perform the work only YOU can do.
We’re not a call center. We’re not a faceless offshore agency. We aren’t even a local person who isn’t a business expert. We’re a small, hand-picked team, led by a seasoned consultant, that plugs into your business, learns how you work, and takes the friction off your plate — one task, one week, one client win at a time.
How It Works:
Interview — We learn your business, your pain points, and what success looks like.
Plan — You get a clear, no-pressure proposal built around your actual needs. This usually includes a summary of our conversation, an analysis of your website and other structures as needed, and a two week plan of action to address your immediate needs. Nothing happens until you approve the plan.
Support — Weekly progress reports with two-week reviews, and a team that just handles it.
Let’s Talk About Your Business
Built by a team that’s run businesses, not just supported them.
About Us
Second Desk Consulting evolved out of our internal need for social media marketing and promotional support. As an author I was publishing on four platforms, managing nearly twenty social media platforms, producing audio and video content, managing my active website, and hosting a podcast for authors.
All of that was outside of my “job;” authoring amazing novels. For many years I have been through the recruiting and hiring process as a business owner and consultant; I understand that trying to hire a local employee for this work is a serious endeavor and I did not have the time for that. Not only is it expensive, but the skills deficit is a reality, and consistent attendance is another challenge unless you are paying huge salaries.
I tried to engage outside resources, usually foreign agencies who are constantly pinging me, as I imagine they do you. After several frustrating experiences it became obvious that was not a solution to my needs. I turned to key people who I had worked with in building international teams, and some family members in Asia. At the time I was only looking to satisfy my needs. What I experienced greatly exceeded my expectations. Almost immediately our social media performance was in the top ten on platforms like Instagram and TikTok, and we were getting hundreds of clicks on the videos and promotional posts we were creating. More on that can be found on our Case Studies page.
As I shared this experience with friends and business associates, some started asking if we could help them manage their administrative workload to reduce their burden. On the other hand, people heard from our team members how much fun they were having, and we began receiving requests to join our staff. These people are mostly under employed or displaced college graduates with degrees in psychology, information technology, and teaching. Two of our associates hold MBA degrees.
Meet Our Team here: https://second-desk.com/about-us/
Our Services
Support that fits how you actually work.
Every business is different, which is why we don’t start with a price list — we start with a conversation about where your time is actually going. This list of services can give you an idea of some places you can use us, but if you need anything else, we can handle it.
Essentials – Keep the day-to-day running smoothly. For business owners who need reliable support handling the everyday tasks that pile up.
Customer Resource Management (CRM) – We recommend Monday.com but can work with any platform.
General Internal Project Management Coordination – We recommend Monday.com but can work with any platform.
Email Management & Inbox Triage.
Booking Calendar Management – We suggest a Google Workspace account and calendar.
Website inquiry & form handling.
Website design, management, and periodic updates.
Meeting support & follow-up – personal assistant functions: Meeting Agenda distribution, Meeting Minutes, Meeting Follow-up.
Growth – Build a stronger presence, without doing it all yourself.
Everything in Essentials, plus the ongoing work of building your brand’s voice and staying organized behind the scenes — always with your review and approval first.
Social media management.
Content calendar planning.
Email Newsletter Management.
Blog Posting in Your Website.
Social Media Review & Reputation Monitoring.
Document & records organization.
Invoice creation & sending.
Momentum – Reach further, grow faster.
For businesses ready to actively expand their audience and generate new opportunities.
Social media audience growth strategy.
Short-form video production.
Lead follow-up sequences.
Blog & article content support.
Basic SEO maintenance.
Subject Matter Experts
– These are areas where we can offer first in class support.
Construction Estimating and Project Management
Organizational consulting and team building
Operational analysis
Business planning and strategic plan development
Capital Formation and Tenant Improvement Funding
