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No. They took their customers money and exercised ownership control of it, and still do. The money is still in their possession today, and not in the possession of the rightful owners thereof.
They stole, and kept it. They committed a crime, and worse, had agreed to protect that money from thieves, committing yet another crime. Theft, fraud, and extortion. You might find that acceptable, but I don't.
RE: The Facts