In my opinion Splinterlands think since a long time not to the small player anymore, they aren't interested in them, the time is over when somebody who spent 500$ or 1000$ in the game is worth something.
They showed it again and clear with the promotion for Splinterfest, the smallest package was 4000 packs for 4$ = 16.000$ and if you buy the biggest pack for 160.000$ you got 40-times more SPTD packs than with 16.000$, additional bonus packs (with this promotion) you got also only in the more expensive package.
I don't understand why it is not possible to make also a package for 500$ or 1000$ - the only answer I have is that they don't care about such people with such "small" amounts.
So this is IMO the real problem.