I just went over this with ATT a couple weeks ago, again. I wrote about my experience the first time here on Hive. Well, those same scammers started calling again. With the same scam! The second time they called I outright told the lady that I already knew it was a scam. She hung up on me. Within a couple minutes I get a text direct from ATT telling me I am over my usage on my phone but that's impossible because I never use my phone for internet, except if I am home, which I basically never do, or I plug into the supermarket's wifi to look up my digital coupons or clip rewards if I see something on special plus kick in my rewards on it. The problem is this, and I told ATT this, after first reassuring her that most ATT employees are honest but there's always that one bad apple in any bunch, and that is, I told her, there's either been another data breach, or it's someone with direct access to people's accounts. I say that because after the last breach, they made everyone change their passcode and passwords. So how else does the scammer get into your account without being directly inside, or there's been another data breach. Personally, I don't think it will ever stop as long as ATT continues to use off shore call centers. Like I said, I am not trying to say employees, the vast majority of them are dishonest, I don't believe that, but there is no accountability legally to anyone who commits fraud outside the US. A person, if found to commit fraud on company time, likely faces hiring, but no one is going to extradite them to the US to face charges unless it's found they masterminded a huge breach, that might lead to something other than a firing.