well I've been around the platform long enough to have seen that in the big picture steemcleaners does more good than harm. There are some hardworking dedicated volunteers there who are more than willing to meet reasonable people halfway.

While it seems frustrating to go to discord to resolve a problem, it is the most direct way to deal with the problem.

It is rather odd since he's using Steempress that there is an issue at all but some things do fall through the cracks at times.