This is where things go from me being hopeful to finding out how terribly miserable a 'support' department can actually make a person.

I hear it, unfortunately, I have faced issues with support teams several times and I wonder, why there is no easy way to sue them. All the regulations help very little to the end user. It is so frustrating to see the ticket getting closed without taking the account-ship that would make the customer happy. Little do they care.