I am a small saver in crypto, with a total of 4000$ in portfolio.
May i decided to transfer 101 EOS to my OKEX account, I did not use this platform often, I wanted to trade them to take OKEX tokens whose values went up very quickly at this time, to realize a little more value and re-trade them for EOS.
I am aware that I do not have much time left because the launch of the EOS platform is due to be done at the end of May.
I transfer my 101 EOS from my MEW wallet to my OKEX address.
My transaction goes well my 101 EOS are sent to my OKEX address. I wait patiently for their arrival on my OKEX address, but the transaction is not done at home, and the shipment turns into 'not concluded' with a blocking of 369 confirmations.
There is a problem, I scan my OKEX address and discover two other transactions following mine, transactions of which I am not the author.
• The second transaction sends 101 EOS to this address: 0x6cc5f688a315f3dc28a7781717a9a798a59fda7b
• Then the third transaction sends 0 EOS to this same address: 0x6cc5f688a315f3dc28a7781717a9a798a59fda7b
I do not quite understand what is happening, but it's obvious that I have not received my EOS on OKEX.
So I send them a ticket ... The rest of this article reports their response for 3 months, I let you discover the last message...
Dear User, Thank you for the feedback, please wait a moment, we are checking. Best Regards.
Taylor--OKEx Support
2018-05-17 21:37:29
Dear user, we are still working on the issue. Kindly wait a while longer.
Charlie -- OKEx Support
2018-05-18 11:03:55
Dear user, Sorry for the late reply. We are contacting our technique team. Once we get the feedback, We will inform you at once. Please wait in patience. Thanks for your cooperation. Best regards.
Laura---OKEX Customer Support
2018-07-11 17:06:46
Dear user, sorry there has been no updates from the technical team yet. Please hold on a while longer.
Charlie -- OKEx Support
2018-05-20 19:08:40
Dear Customer, very sorry for inconvenience but you have to wait till further feedback of technical team.
Ikrem--Okcoin Customer Support.
2018-05-20 18:20:44
Dear user, sorry for the late reply. We record your issue before and submit it to our tech team, please wait patiently. When any update, we will contact you again.
Doge_OKEX Customer Support
2018-05-22 22:31:29
Dear Customer, please wait patiently and be calm. And also see wallet for your balances. Account.
Ikrem--Okcoin Customer Support.
2018-05-23 20:32:36
Very sorry for the trouble, i have just reminded again the technical team. Please wait for the feedback.
Maximus--Okex Customer Support.
2018-06-08 12:11:17
Dear User, We will let you know the updates via ID:xxxxxx about the EOS deposit issue. Apologize again for the delay. Thank you for your kind patience.
Taylor--OKEx Support
2018-06-25 20:53:39
Sorry for all the inconvenience. Sorry for everything that bothering you.
2018-07-01 17:09:03
Dear user, we are still awaiting news from the technical team. Kindly hold on a while longer.
Charlie -- OKEx Support
2018-07-04 22:43:56
Dear user, sorry for the late reply. The EOS was recovered, and the coin was in your account now. But the system need some time to released it, so please wait patiently.
Doge_OKEX Customer Support
2018-07-11 07:56:57
Dear user, Sorry for the late reply. We are contacting our technique team. Once we get the feedback, We will inform you at once. Please wait in patience. Thanks for your cooperation. Best regards.
Laura---OKEX Customer Support
2018-07-11 17:06:46
We have reminded again our technical team about you matter,
2018-07-09 14:58:02
Dear user, sorry for the late reply. The EOS deposit and withdrawal was not available now. When the option was recovered, the coin will show in your account.
Doge_OKEX Customer Support.
2018-07-09 20:40:29
Dear user, sorry for the late reply. We will push your issue to our tech team again, please wait patiently.
Doge_OKEX Customer Support
2018-07-15 03:28:58
Dear user ,
Sorry for the inconvenience .
I transferred it to our tech team again , and send you an email if there have any update .
2018-07-17 21:15:05
