Although it is a design mistake not to have a default value in voucher spent for bonus packs, i still buyer should have been careful about this. You are making a purchase worth 100s of dollars so you gotta be sure you are doing everything right. Compensation for those are nice but not necessary in my opinion.
Definitely yes. There should have a been 5-10 min break between presale and general sale. So those who think they are buying for presale but couldn't make the first 500k, must be refunded.
Definitely no. It was declared as first 500k would be eligible for presale, so changing it is not fair for the ones who made everything ready on time and made their purchase in the 1st minute without an issue. These kind of sales need a commitment from the ones who is dying to buy those packs. Bad connections, being 1 minute late, etc are all part of the game and we all knew this could happen.
RE: Riftwatchers: Success, debrief, request, proposal, and future sale plans