Now, who really is to blame here. The staffs that do their work half-heartedly or the owners who's not present to maybe manage or maybe just observe their business? They had no idea that their business is doing bad already. Are they perhaps have that site where you leave a reviews or ratings for their restaurant? Too bad if they don't have it. If I am a friend of them, I am not sure how would I tell them. I know I am not the kind that just voice out whatever is in my mind. I might just let them notice it on their own ƪ(‾.‾“)┐