heh, wellnow, a bit of a hobbyist in coding myself im not gonna hack & sneer on the "why did you not see the bug in the complex system in your crystal ball up front", windows gets patched all the time, LINUX even more and you cant say those people are retards, right.
BUT and HOWEVER, the communication ....

leaving people in the dark without even a few everysomanyhour-updates, EVEN if they only say we are working on it, does not show respect, no offense but it doesnt... the rest is unforeseen, however do i remember correctly LAST time someone triggered the failsafe by withdrawing a negative amount ? is this one related to that one ? in that case ... well never mind hah im sure there will be more, good you have failsafes in place