As a professional who ran a software development firm for 20 years and has been in the field consulting to hundreds of companies large and small on Mission Critical Systems.

My Assessment from the outside without even having to be in the design, planning, development and business meetings was this migration was a complete and abject failure.

You have a run or catch fire attitude towards development with out the infrastructure to support an AGILE Development infrastructure.

Your methodologies are those of hackers, with no adherence to ISO test standards.

I don't know who is in charge of QA there if anyone.
There obviously was not a well thought out test plan.
There obviously was no regression testing, a little unit testing maybe.
You don't have an adequate Test environment.
You had no bridge back and store and forward plan.
No one is looking at the overall system integration because things like reindexing times, can easily be calculated and planned for. And knowing how your intial new account staking works was not thought of.

The worst part was because you had no falll back procedures you implemented another fork patching stuff, instead of rolling back and testing.

This cost your user base lose of time and money.

On top of it all your communications continues to suck and your flagship product on the blockchain SteemIt.com has not had a single needed MAJOR enhancement in 2 years. Jeez you can't even change the color of your background.

And to top it off your stuff not working and you complain that the "abnormal, and unacceptable, burden on engineers" ...... Which I might point out was caused by your own actions.

If you had slowed down and tested enough. Released incrementally and had a temporary fall-back to regroup planned in case of a major SNAFU (which in this case happened). YOUR ENGINEERS WOULD NOT BE OVERWORKED AND COMPLAINING.

Whoever the managers and upper level decision makers on this blockchain are obviously not knowledgeable in what it takes in a full SDLC.

You are in a mature running system with real peoples money involved here.
This is unprofessional and unacceptable.

I could send you simple admins from companies in the 200-300 person level who don't know squat about this or any other blockchain, who would have had a better migration and they earn only about 120k a year!

This is your retrospective... YOU just had an unmitigated disaster on your hands and your white washing it with this post!