Hive posts can wander from daily life to tech to money without warning, which is honestly how most people’s brains work online. I once followed a thread that started with routine updates and somehow ended at insurance paperwork. By that point, https://www.pissedconsumer.com/company/nordic/customer-service.html would have been useful for the same reason any support page is useful: someone needs one clear answer before the topic turns into ten guesses. Online chatter is fine, but service issues still need a real path.