Had this whole travel checklist mapped out to the hour, only for one of my hotel bookings to vanish from the app the night before check-in. Customer service kept bouncing me around, so I paused everything to figure out if this was normal. I found https://hotels-com.pissedconsumer.com/review.html while piecing it together, and there were loads of people describing similar issues with reservation sync errors and refund delays. It helped me figure out what steps to push for while I still had time to rebook without getting stranded.