Outsourcing is necessary to:
release staff (in our case - the IT staff) by routine and non-core tasks;
staff to concentrate on the main power for the functions of the business;
reduce the financial burden on the company.
To achieve all the above is quite real - if the right approach to outsourcing This post is about:.
how to prepare and launch a campaign of IT outsourcing;
how to choose a reliable supplier;
what can and can not be given to IT outsourcing.
Preparing for IT outsourcing
Evaluate the readiness of their company to the IT outsourcing:
understand the main management processes of IT services;
specify specific and achievable performance targets;
answer yourself the question: "Am I satisfied with the management of the IT needs of the company?".
This analysis will help to avoid further difficulties and to make the work of the contractor most productive.
Then Calculate cost-effectiveness. Experience shows that in theory, customers know that IT outsourcing can save, but in practice not everyone can correctly calculate the cost of ownership of their own IT department.
Costs for the maintenance of the IT infrastructure are divided into three main groups:
direct costs for salaries of IT professionals;
direct and indirect costs for the organization of the working process (the cost of jobs, including area, the cost of training and development of personnel ...);
other costs (risk management, organization, communication, infrastructure ...).
But saving the economy and the main resource of every company are its employees. At the time when the decision to outsource IT work department of information technology is changing dramatically. IT specialists re-classified in the managers, the main task of which is becoming a service provider management.
Transformation of the manager's not suited to each technician. In order not to lose valuable employees, the customer can transfer their employees to the outsourcing company. This will reduce the "human risks", as experienced employees, increasing their level of qualifications, continue to be involved in the provision of services.
Select several service providers and refer to their customers, whether they are satisfied with the work done? In IT outsourcing company must have at least 3 of satisfied customers who confirm that it can be dealt with.
Determined with a partner? Now we need a clear and simple contract. The key indicator for the award of the contract - Service Level Agreement (SLA Service). The diagram indicates that enters it.
To start with the extra load, from which you can get rid of:
Service desk. This is the standard and most popular in the service of customers. In the event of failure service desk can quickly accept and route calls in a timely manner to eliminate the technical problems and restore the lost pace of work. Satisfied users, the lack of technical problems and cost reduction in the service end-users' requests 2 times - that's what will get the company, gave the service desk outsourcing. In our case, customers provide a responsive service desk based on a truly human relations.
IT Infrastructure Management. Productivity depends on the success of the IT infrastructure. It will increase the outsourcing of performance indicators will make costs more transparent, and will save on overhead costs - licenses purchase, maintenance, lease and utility bills.
Applications management and support jobs. A good outsourcer will reduce the cost of ownership for business applications and improve the efficiency of jobs. Moreover, the contractor handed the automation of application deployment, you reduce the cost of an expensive dedicated software.
However, the focus of the internal IT staff should remain all the most difficult and important:
Design and development of the architecture. The entire life cycle of the company, its past and plans for the future is known only to those directly in its work. In addition, the company itself more quickly and efficiently respond to changes in their business environment. Therefore, the design and development of architecture should be "inside". IT outsourcer can help in this, but do not own the process.
Critical services. This is part of the IT system, which is responsible for key business processes. The ability to quickly change the service in accordance with the market situation and development trends and specifics of the business more visible inside. If critical services engaged in internal IT service company gets a more structured service and can effectively manage it.