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Hi dear friend @carlos84
you feel that it is closely linked to empathy,
There are few people who can feel empathy, if more people had this power we would live in a paradise, it is incredible how people simply do not care about anything or anyone, I am a pomotor that empathy makes the world a better place.
greetings
RE: How to win friends and influence people by Dale Carnegie: Honestly try to see things from the other person's point of view