I dont have 2FA authenticatoin 16digt code bar backup

I send this msg lost of time poloniex.... But no positive..what tyep they humen being .....
Sir I give my details plz sir solve my problem I don't have 2FA authentication 16digt code and bar code backup plz reset my account plz sir I give you my proper details I am very small person from India this is my humble requested thanks
This is my mail I'd : [email protected]
name : Raj inder Raj
Address DR/ 1, flat no. 618 swpan siddhi co-op soc ram mandir goregoan west mumbai pin 400102 India
Three IP Address i am useing
LOG IN IP Address 42.109.7.190
LOG IN IP Address 106.209.254.141
LOG IN IP
Address 223.180.22.27
But no buddy give proper answers my 1000/ delloer in my account but they do nothing why what type of this company