Also, in the meantime, I found this in one of the HIVE Discords... Maybe it's relevant to her case...

This the message from
Khal12:40 AM
Out of an abundance of caution, all Lite Accounts made using social logins were rotated If this impacts you, this is where you'll go to claim it https://claim.inleo.io/ This is the only official site. Ensure you're on the right site. When claims are open, you'll claim here and this will rotate you from lite account to full Hive Account with a 12 word seed phrase you MUST securely save to ensure continued access to the your account From the moment you claim forward, you will always be in charge of your keys and INLEO will not be able to recover them for you Claims will open shortly Also note: INLEO will never do tech support outside of official tech support tickets Thanks for your patience
---- If any of your tokens moved, this was not us. Your Lite Account may have been accessed. We did the key rotation to protect your account since it is not a full Hive Account Follow the instructions above to regain access"