Poloniex getting stupid

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So my account was verified at level 3, until Halloween. Suddenly I became “unverified”. The error being my personal information can’t be validated. Yet it hasn’t changed for the last 6 years. I opened a ticket for them to fix it but? Nothing, they’re talking it from the stance I should verify again which makes no sense. It’s not as if my ID expired?

Is Poloniex going under? Anyone have any clue?

Poloniex getting stupid | Ecency