Today I am going to tell you what you have to know about nice customers, as a business owner or sales person, you will agree with me that there are various types of customers there are customers who will complain at every given opportunity, some will nag and curse but you as well know about some customers who seem to be very nice and approachable, they never complain irrespective of the type of service they get.
So in today’s post we are going to major on who nice customers are and what they do to your business, grab a chair and ride along with me as I give you the detailed information about those called ‘’nice customer’’.
There is a person who goes into a restaurant and watch the waiters and waitress gossip not considering the fact that there is a customer who needs to be attended to, on some occasions other customers who just walked in will receive the waiter’s attention first and this particular customer just looks on with calmness.
There is another person who walks into a store and he wants to scan through the available options of different products before deciding on the one he should go for, the sales person then get angry with the customer for not been specific about what he wants to purchase and how the customer is annoying, still this calm customer does not think it is proper to answer the sales person rudely as he tries to apologize.
A good looking young man stopped at a gas station the other day, and he was delayed for some minutes before the fuel attendant finally attended to him, to make matters worse, this fuel attendant spilled oil on his vehicle and he tried to clean it off with a messy and dirty rag thereby making the car look much more annoying, this young man only nodded his head, got into his car and drove off.
The individuals described above, could be regarded as the nice customers, they are the ones who seem to perfectly understand everything at all time, they are the ones who do not nag, they do not complain, they do not create scenes, they act very matured but there is one other thing you need to know about them and that is the fact that, ‘’they never come back’’.
One thing about these set of customers is that, there is no amount of advertisement or branding that you do that will bring them back.
You see these set of nice customers who never complain, are the ones who will tell other eight to ten people about how poor your service is, and five out of those eight to ten people will never come to you to have a personal experience as they will gladly go somewhere else.
Those customers who seem to complain and nag about your services, are the ones who keep coming back to get something from you and funny enough you might not like them, but it only takes you to act wrongly to one nice customer and be sure never to see them or any of their friends and associate again, as a matter of fact, these nice customers are the ones who ruin your business.
I will be dropping more tips about business and appropriate customer service, please keep in touch with my blog because I will love to see you around, see you on the next post, thanks for reading.