What is Samsung Never Mind?
Never Mind Offer
Eligible Devices
Know More
Broke your phone screen? Never Mind!
Watch the latest "Samsung Never mind" TVC and Know More
Frequently Asked Question
Find your answers here.
What is the Samsung Never Mind offer?
Samsung Never Mind offer is applicable on which Samsung Products?
What is the Offer Period?
Which Outlets/retailers can extend this offer?
How can I avail the offer?
What is the amount that I need to pay? Do I have to pay additional taxes on this amount?
Is the amount fixed or is different for all phones?
Do I pay the amount when I am buying the phone?
Can I get the screen replaced any time after I purchased the phone?
Is the offer available if I buy my phone under finance scheme?
Can the customer get the screen replaced multiple times (by paying 990) in the offer period?
What if the phone is activated after the offer period, is the offer still applicable?
Will I get any confirmation of the offer?
Can any other damage be combined with the offer?
I have a scratch on the phone. Can that be claimed?
What if I have lost the invoice?
What if I don’t avail the offer within 12 months?
Terms & Conditions
1 Name of the Offer: One Time Screen Replacement at just INR 990/-
2 Provided by: Samsung India Electronics Pvt. Ltd.
3 Offer period, Place & Outlet Coverage: 21st September to 21st October 2017 (both days inclusive) – Valid in Pan India. Offer shall be available on purchase of products from all general trade & modern trade outlets & also from Samsung Shop (i.e. Samsung e-store) and any other e-commerce portals (“Offline Outlets & Online Outlets”).
Samsung reserves the right to extend or annul the offer period at its discretion.
4 Eligible Devices: S Series: S8+ 128GB, S8+ , S8, S7 edge 128GB, S7 edge, S7, S6 Edge + , S6 Edge 32GB, S6 Edge 64GB, S6 64GB, S6 32GB
Note Series: Note 8, Note 5, Note 5 64GB, Note 5 Dual 32GB, Note 5 Dual 64GB
C Series: C9 Pro, C7 Pro
A Series : A7'17, A5'17, A9 Pro, A7'16, A5'16
J Series: J7 Pro, J7 Max, J7 Prime (32GB & 16GB), J5 Prime (32GB & 16GB), J7 Nxt, J7'15, J7'16, J5’16, J2 (2016) , J2Pro
Tablets : Tab S3, Tab S2, Tab A, Tab E, Galaxy J Max
On Series : On8, On Max, On Nxt 64GB
5 Eligibility Criteria: Customer needs to purchase the new Product during the Offer period and activate on or before their respective Offer Periods, failing which the customer shall not be eligible for the offer.
This One Time Screen Replacement at Rs.990/- can be availed only if the Product screen is broken for any reasons whatsoever. Scratches on the screen or damage due to liquids/fluids shall not fall under this offer. To qualify the screen as damaged shall be subject to the discretion of the Samsung authorized service centers.
ffer shall be applicable only on fresh Product(s) purchased during the Offer Period. Demo units sold to customers or any bulk sale to corporate or any other institute or individual shall not be eligible for this Offer.
6 Offers:One Time Screen Replacement: One Time screen replacement at just Rs. 990 within 12 months from the date of activation during the stipulated time as mentioned above in the eligibility criteria column.
7 Redemption of One Time Screen Replacement offer: Every customer who has purchased and activated the Product during the Offer Period shall also be eligible to avail the One time screen replacement offer by paying just Rs.990 at the time of replacement. The offer can be availed starting from 7th day post the date of activation of the Product till a period of 12 months.
The offer can be availed only once by visiting the authorized service center of Samsung.
8: Verification of the documents: Before availing the Offer, customer will be required to handover a copy of the invoice to the authorized service center, issued by the respective Online or Offline Outlet at the time of purchase of the Product and produce the original invoice along with the same for verification.
In case any documents/invoice are prima facie found to be false & fabricated or the original invoice is either lost or torn, customer shall not be eligible for the Offer and the same shall stand forfeited and no claims shall be entertained in this regard.
9 Forfeiture clause: For One time screen replacement offer – (i) In case the customer activates the product after the Offer Period he/she shall not be eligible for the offer.
(ii) Also if the customer doesn’t avail this offer within 12 months from the date of the Product activation (i.e. during the stipulated time as mentioned above in the eligibility criteria column) the offer shall stand forfeited and no claims will be entertained in this regard against Samsung.
10 Conditions related to One time screen replacement offer: One time screen replacement shall be on As Is basis & as per part(s) availability. Samsung shall not be responsible for its non-availability due to various reasons like climatic conditions, labour unrest, insolvency, business exigencies, Government decisions, operational & technical issues or any other force majeure conditions etc.
Offers cannot be exchanged with any other product or item, are non-transferable & cannot be en-cashed under any circumstances.
11 Publicity: Customers unconditionally consent to accessing/use of information and/or images of Participant (if any, clicked or shared by Customer) by Samsung or its authorized agency for media coverage, advertisement or publicity for present & future communications without any further consideration to the Participant including promotion of its products anywhere in the World.
12 General Conditions: Customer agrees that Samsung shall not be liable for any claims, costs, injuries, losses or damages of any kind arising out of or in connection with the Offer or with the acceptance of this offer.
Samsung reserves the right to change/alter & modify the terms & conditions of this Offer or extend or annul any part or whole offer at any given point at its sole discretion without giving any reason whatsoever.
Samsung reserves the right to substitute the One Time Screen Replacement offer and other offers with some other gift(s) of equivalent value under this Offer at its sole discretion without giving any reasons.
Samsung shall not be liable for any technical, physical delay in transmission or submission of the entries by the customer or any disruptions, losses, damages, computer related malfunctions/ failures which affect the participation of the customer or any force majeure conditions or damages caused by Act of God, Governmental actions.
Failure by Samsung to enforce any of its right at any stage does not constitute a waiver of those rights.
In no event shall Samsung be liable for losses or any incidental or consequential damages arising out of or in connection with the Offer, its services these Terms(however arising, including negligence). Samsung shall not be responsible for any product or service liability of any kind.
In the event of any conflict or inconsistency regarding any instructions, rules and conditions on any advertising or promotional material relating to the Offer, these Terms shall prevail over all such other instructions, rules and conditions.
13 Jurisdiction: Decision of Samsung in relation to the Offer and matter incidental thereto shall be final and binding on the customer. All disputes shall be governed by the laws of India. These Terms shall be governed by exclusive laws of India and the courts located at Gurgaon shall have the exclusive jurisdiction in respect of all the subject matter with relation to the Offer.
