Dear friend, what a pleasure to be able to agree with you!!! what a pleasure to hear from you. I have been having problems with the internet, my computer and my cell phone. However, I manage to post from a friend's house. I read your experience with this travel agency and it reminds me of an experience I had years ago that served me as a lesson: I had booked in advance a beach house for December and that same year my father died and the least we wanted to do was to travel. When I asked for a cancellation and refund, I was told that they could not and that if I did not go on the date, I would lose the reservation and the money. I have never traveled with these people again. Excellent that you made this post that can serve as a warning to others.
Seriously, it was nice to hear from you. Greetings and hugs to you and your family, Eric :)