Dang! This reminded me of something that happened when I was travelling once a long time ago. I was in Las Vegas and the night before we were supposed to go home we found out that the airline we were flying home on closed their doors. We flew out there on Continental Airlines and were supposed to fly back on Frontier. I didn't make the reservations. We had to pay extra to Continental for them to honor our return flight that was supposed to be on Frontier. This was all done on the phone. When we got to the airport the next day to fly home the poor ticket agent could not find our reservation. The person with whom I was travelling threw a fit and started screaming and yelling and making a scene. Like it was his fault. I was just kind of standing there wishing I was somewhere else. She them gave me grief for not saying anything and carrying on the way she was. I think we only got home because I kept my mouth shut and just gave him a chance to do his job. He was doing what he could do within the rules set out by the airline company. That being said, I sometimes feel like companies should empower their customer service personnel and give then a little more latitude or be prepared to have everything sent up the line to them