The amazing words I used to calm down an angry customer in few seconds It was almost 4 pm yesterday when I rushed into my bank to withdraw some money. Immediately I picked up a withdrawal slip, I heard

“The lesson of report cards, grades, and tests is that children should not trust themselves or their parents but should instead rely on the evaluation of certified officials. People need to be told what

Peace Begins with a Smile.............................................................. muba

A friend shared an incident where his inability to observe without judging led to a misunderstanding between him and his wife. He requested from his wife to wash some few clothes for him. He came home

Hello All When you’re busy judging people, you have no time to love them. muba

Hello, do you agree with me that the worst thing to do in life is to do nothing? Just not trying to do anything with your life is the worse thing to do. Start something with your life and know that taking

Hello All, the session today is about ANGER and how to express anger fully. If you are angry, the steps to expressing this anger: Stop and do nothing except to breathe. Simply stay quiet and avoid making

I used to getting upset, angry, furious etc on many of my encounters with people, be it on the road, in the house, at work place, school, gatherings among others. My BP (blood Pressure) was overwhelmingly

Fellow Steemians, I have realized that in this world, IT IS VERY RISKY NOT TO TAKE A RISK. Do you share my thought?? muba

There is no doubt humans are endowed with knowledge and wisdom and we see and perceive things differently as individuals. Something you consider ‘right’ is what someone else considers to be ‘wrong.’ The

Do you agree with me that the easiest way to make life miserable for yourself is to compare yourself with other people? If you aren't sure whether to agree or disagree with me, you may try doing this exercise

What is WEALTH or RICHES? Is it material possession? Surprisingly, many rich people don’t even consider themselves rich. Perhaps it’s because being ‘rich’ or ‘wealthy’ has very little to do with material

Don't you think that most of the problems we encounter in our relationships (family, friends, workplace etc) stem from our way of communication? And you would realise that we find it difficult stating

Helloo All, I hope all is well. I am just checking on you. best muba

Now, I have taken my time to follow, upvote and comment on all those who have ever upvoted my post. I have decided not to follow people who do share my value for mutual support. You would realize that

Hello All, today is another day to present to you another on Nonviolent Communication. A New Definition of Violence Marshall Rosenberg describes some everyday violent behaviours: Reward and

Hello Steemians, I am starting an initiative to educate members to understand and practice Nonviolent Communication (NVC). LESSON 1: What is the purpose of Nonviolent Communication (NVC)?? In short, the