What is Dynamics 365?
Microsoft launched the Dynamics 365 product line at the end of 2016. It is an integrated software solution combining the enterprise resource planning (ERP) and the customer relationship management (CRM) applications. Launched and sold in two editions one for small and medium businesses (SMBs) known as the Business Edition, and the Enterprise Edition catering to the needs of medium to large organizations. The Business Edition includes the Financial application, based on the project code-named ‘Madeira’. Dynamics 365 for Operations is the alternate name for the Enterprise Edition - comprising the Microsoft’s AX product together with Dynamics CRM applications (field service, sales, project service automation, and customer service) plus the Microsoft PowerApps.
Dynamics 365 rides the next generation wave of intelligent business applications. Making businesses realize and reimagine what’s possible for them with the use of Digital Intelligence and help them advance with empowering employees, Better customer engagements, optimizing operations and reinvent products and business models. Unifying the CRM and ERP capabilities to build apps that work seamlessly together across various fields of the businesses Dynamics 365 definitely provides the competitive advantage to businesses.
The difference between the Two Editions of Dynamics 365:
Business Edition
The Dynamics 365 Business Edition is released for companies with 10-250 employees, making it less expensive from the other. In Dynamics 365 Business edition one can start by purchasing the user rights to at least one of the business Edition modules:
· Dynamics 365 for Finance and Operations, Business Edition
· Dynamics 365 for Customer Service, Business Edition
· Dynamics 365 for Sales, Business Edition
· Dynamics 365 for Marketing, Business Edition
These applications have unique functionalities of their own. Since these applications are 100% integrated with one another, it gives the flexibility to the user to add more modules as needed.
Enterprise Edition
For companies more than 250 employees Microsoft recommends the Dynamics 365, Enterprise Edition, definitely the higher powered among the two Editions.
One can start by purchasing the user rights to any one of the modules and add more modules as needed or as they scale up. The modules available in the Enterprise Edition are as follows:
· Dynamics 365 for Finance and Operations, Enterprise Edition
· Dynamics 365 for Marketing, Enterprise Edition
· Dynamics 365 for Project Service Automation, Enterprise Edition
· Dynamics 365 for Retail, Enterprise Edition
· Dynamics 365 for Field Service, Enterprise Edition
· Dynamics 365 for Talent, Enterprise Edition
· Dynamics 365 for Sales, Enterprise Edition
· Dynamics 365 for Customer Service, Enterprise Edition
Dynamics 365 Integrations
Apart from the outstanding feature, functionalities and the flexibility Dynamics 365 is way ahead in its competition. The integration of Cortana intelligence in Dynamics 365 takes it to the next level.
So instead of running a report or even taking the help of Power BI report, one could literally be asking their phone/mobile device Cortana app for the latest sales figures or the latest sales activities and performance.
This feature will include the ability for Cortana to present:
· Sales digest
· Account overview
· Deal overview
· Meeting prep
Dynamics 365 also enables to integrate other Microsoft's business applications to reap more benefits out of it along with increasing business efficiency.
Indeed, Dynamics 365 provides a 360-degree assistance in managing the businesses. Microsoft is working rigorously in enhancing its capabilities and making it out of the box solution and demystifying the way to seamless business operation enabling the businesses to scale up efficiently.
