Artificial intelligence (AI) is on the rise both in business and in the world in general. How beneficial is it really to your business in the long run? Sure, it can take over those time-consuming and mundane tasks that are bogging your employees down, but at what cost?
With AI spending expected to reach $46 billion by 2020, according to an IDC report, there’s no sign of the technology slowing down. Adding AI to your business may be the next step as you look for ways to advance your operations and increase your performance.
These are some reasons that why AI will benefit the society.
Concerns about disruptive technologies are common. A recent example is automobiles — it took years to develop regulation around the industry to make it safe. That said, AI today is a huge benefit to society because it enhances our efficiency and throughput, while creating new opportunities for revenue generation, cost savings and job creation.
Humans are not best served by doing tedious tasks. Machines can do that, so this is where AI can provide a true benefit. This allows us to do the more interpersonal and creative aspects of work.
We all see the headlines: Robots and AI will destroy jobs. This is fiction rather than fact. AI encourages a gradual evolution in the job market which, with the right preparation, will be positive. People will still work, but they’ll work better with the help of AI. The unparalleled combination of human and machine will become the new normal in the workforce of the future.
The rise of AI in our society will enhance our lifestyle and create more efficient businesses. Some of the mundane tasks like answering emails and data entry will by done by intelligent assistants. Smart homes will also reduce energy usage and provide better security, marketing will be more targeted and we will get better health care thanks to better diagnoses.
AI is a technology that can be used for both good and nefarious purposes, so there is a need to be vigilant. The latest technologies seem typically applied towards the wealthiest among us, but AI has the potential to extend knowledge and understanding to a broader population — e.g. image-based AI diagnoses of medical conditions could allow for a more comprehensive deployment of telemedicine.
Society has and will continue to benefit from AI based on character/facial recognition, digital content analysis and accuracy in identifying patterns, whether they are used for health sciences, academic research or technology applications. AI risks are real if we don’t understand the quality of the incoming data and set AI rules which are making granular trade-off decisions at increasing computing speeds.
Artificial intelligence (AI) is doing a lot of good and will continue to provide many benefits for our modern world, but along with the good, there will inevitably be negative consequences. The sooner we begin to contemplate what those might be, the better equipped we will be to mitigate and manage the dangers.
What Are The Negative Impacts Of Artificial Intelligence (AI)?
Legendary physicist Stephen Hawking shared this ominous warning: "Success in creating effective AI could be the biggest event in the history of our civilisation. Or the worst. So we cannot know if we will be infinitely helped by AI or ignored by it and sidelined, or conceivably destroyed by it.”
The first step in being able to prepare for the negative impacts of artificial intelligence is to consider what some of those negative impacts might be. Here are some key ones:
Since AI algorithms are built by humans, they can have built-in bias by those who either intentionally or inadvertently introduce them into the algorithm. If AI algorithms are built with a bias or the data in the training sets they are given to learn from is biassed, they will produce results that are biassed. This reality could lead to unintended consequences like the ones we have seen with discriminatory recruiting algorithms and Microsoft’s Twitter chatbot that became racist. As companies build AI algorithms, they need to be developed and trained responsibly.
While many jobs will be created by artificial intelligence and many people predict a net increase in jobs or at least anticipate the same amount will be created to replace the ones that are lost thanks to AI technology, there will be jobs people do today that machines will take over. This will require changes to training and education programmes to prepare our future workforce as well as helping current workers transition to new positions that will utilise their unique human capabilities.
If AI takes over menial tasks and allows humans to significantly reduce the amount of time they need to spend at a job, the extra freedom might seem like a utopia at first glance. However, in order to feel their life has a purpose, humans will need to channel their newfound freedom into new activities that give them the same social and mental benefits that their job used to provide. This might be easier for some people and communities than others. There will likely be economic considerations as well when machines take over responsibilities that humans used to get paid to do. The economic benefits of increased efficiencies are pretty clear on the profit-loss statements of businesses, but the overall benefits to society and the human condition are a bit more opaque.
While our world is a much smaller place than ever before because of technology, this also means that AI technology that requires new laws and regulations will need to be determined among various governments to allow safe and effective global interactions. Since we are no longer isolated from one another, the actions and decisions regarding artificial intelligence in one country could adversely affect others very easily. We are seeing this already playing out, where Europe has adopted a robust regulatory approach to ensure consent and transparency, while the US and particularly China allows its companies to apply AI much more liberally.
Artificial intelligence increases the speed of what can be accomplished and in many cases, it exceeds our ability as humans to follow along. With automation, nefarious acts such as phishing, delivery of viruses to software and taking advantage of AI systems because of the way they see the world, might be difficult for humans to uncover until there is a real quagmire to deal with.
Similarly, there may be new AI-enabled form of terrorism to deal with: From the expansion of autonomous drones and the introduction of robotic swarms to remote attacks or the delivery of disease through nanorobots. Our law enforcement and defence organisations will need to adjust to the potential threat these present.
It will take time and extensive human reasoning to determine the best way to prepare for a future with even more artificial intelligence applications to ensure that even though there is potential for adverse impacts with its further adoption, it is minimised as much as possible.
As is the case with any disruptive event, these aren’t easy situations to solve, but as long as we still have humans involved in determining solutions, we will be able to take advantage of the many benefits of artificial intelligence while reducing and mitigating the negative impacts.
