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This rings true over here in my place. I work with customers in a casino 5 days a week, in my face for 8-12 hours a day. For the first couple of years, I gave them the benefit of the doubt. 14 years later, they are in MY house now.
Very good write-up. I appreciate this.
!ALIVE
!PIMP
!LOLZ
!PIZZA
!BBH
RE: The Customer is Always Right and other Rubbish