Active listening was something I didn’t do during my early days at work. I was so hubris-ridden that I hardly listened to my subordinates, let alone my fellow employees. So I missed out on good learning experiences. Eventually, I became stagnant. Then an officer from the head office told me that I should get to know the workers well. Since I couldn’t do anything without approaching them, I became friendly with them and listened to them. My subordinates shared their problems and offered solutions to some organizational problems. After some time, they realized that I was their best listener. After that, I studied the work of even the lowest employee. Only then was I able to assign work to them.