I haven’t had coffee in about 4 days, perhaps more and not even a single cup of decaf. So, I went to the mall with a friend to test out the vaccination scan application and to see the new normal. In this mall, there’s a Starbucks place where I wanted to spend some time doing a little work and get a caffeine fix.
When I was at starbucks, I went up to the counter and ordered my grande caramel macchiato decaf non fat milk. I said it loud and clear. Then, the cashier wrote my order and charged me around 13$ for two drinks. I was like, “ okay, maybe it’s that much” because I am used to paying that much even for home orders which are often more expensive than the shop experience.
So, my friend and I chose a table. We sat in the corner of starbuck and just next to the place where you take your go-to coffee. After waiting for about 30 minutes. My friend picked up the order and to my surprise….. They messed up my order.
Instead of a simple grande caramel macchiato decaf with nonfat milk, they added additional dairy milk. 2 shots of espresso, a shot of vanilla, and a shot of caramel syrup which has additional cost too. That’s why the bill was quite a bit more than what it was supposed to be.
I told my friend, “ I can’t drink this and I am so upset”. I was literally on the verge of crying because that was supposed to be my first coffee after a few days. My whole facial expression changed and it drove me up the wall. It took me a few moments before I grabbed my card and the wrong coffee at the counter and said, “ listen, this isn’t something I ordered. I just want a simple grande caramel macchiato decaf nonfat milk”
Inside my mind I was like “ no, you dumbfuck. This cup right here is dangerous for me to drink(I would get an extreme acid reflux reaction ). I ain’t coming here to get extra diabetus too.” but of course. I tried to keep my composure and didn't want to make more scenes.
Instead, I calmly said “ please, I want a grande caramel macchiato decaf non fat milk and here’s the card. Swipe it please”
The cashier was like “ we can get it fixed for you for free or maybe we can pay it cash”
And I was in no mood to argue more, so I said “ no. Just swipe the card.”
I could see from the expression on her face, she felt quite uneasy about it. Then, a few minutes later, another barista came to my table bringing my order and said, “ is this the correct order? Was the other one too bitter?”
So, I explained ONE more time that it was not bitter. I just can’t drink that order and I just wanted a decaf with nonfat milk. She once again offered “ we can pay you in cash” but I said, “no, it’s fine”. She felt uneasy again. Then, a few moments later, she came up to me and gave us 2 vouchers of free tall Starbucks with a note saying “ we’re sorry”.
At least, they have the intention to fix it. I never really have any problem with restaurants because I set my expectations low to anything. If they mess up, that’s fine but there are some things I can’t tolerate. I do not tolerate people messing up with my coffee order. I don’t think I would go back to that particular Starbucks and it’s also better to use the app because I never have any messed up orders. They were all properly made, came with a bag, and complementary kit.
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| Mac is a content creator that covers literature, books, technology, philosophy, nootropics, productivity, minimalist lifestyle, cybersecurity, and languages. Other than those, she is passionate about cooking and travel. In her free time, she enjoys learning various things. |
