...I was broke and homeless once, and slept on a bench in a park for almost four months and lived off discarded food from the grocery store dumpster. As miserable as that experience was, it did not make me feel inclined to start scamming and thieving.

been there to - and same for me. ...Although I did shoplift some food to eat (but even then , would only pick large chain supermarkets - to help rationlize it...lol).

It's the 4%.
Sociopaths and psychopaths (a v. loose term).
With the rise of new technology and less social interaction, the narcissistic traits are being promoted - which is worrying.
Healthy narcissism can easily be turned into more malignant narcissism without any social boundaries - boundaries that were in place previously, through social cohesion..

More importantly - did they fix your windows problem, once you'd given them remote access?