You guys really seem overstretch and that seems to be impacting the investigation, so resourcing is a big issue but you know that already.

I see lots of newbies, many genuinely don't know about sourcing or where the line is and keep on making mistakes. Others, of course are just pushing their luck. Would it help to give first time offenders a list of "things frowned upon on Hive" instead of blacklisting them immediately? That may help to keep genuine users on Hive.