They cant point to anything they wants.

Perhaps they made mistakes. PERHAPS the game isn't ready for level 10 cards.

MAYBE they could have used forsight and limited it to level 6 cards until they got more players.

Instead, they went ALL in on the PAY TO WIN. The level 10 cards right from the start, creating a pool of players that range too much, and illiquid matches. Right? If today we had no level 10, but max level 6, A LOT of these problems wouldn't exist.

Blunders IMO.