If this is the case, then why did you demand the entire amount get paid as if it was all bought for $1?

If you have a dispute with the calculation we came up with for your refund then you should have said something in the ticket.

You didn't mention anything in your ticket about this

Instead, you're asking here for 9%, not sure where that comes from. And 849,884.49 HBD? Also not sure where that comes from