Poor little thing in the short term, these are pretty and I would have wanted to try them on right away too if I was her. Luckily you got the situation resolved and there are people with hearts left in humans...Good to know. She's lucky to have an uncle that tries hard to keep her a princess. Having two pairs of your favorite thing isn't a bad thing. 😁

I used to work retail and it sometimes happened with instore purchases like 20 years ago. even the back then archaic systems, as a manager, I had access to a database of all purchases made from the brand across all it's stores to be able to track these mishaps and deal with them appropriately, a happy well treated customer comes back time and time again especially when dealt with in reasonable way. I would imagine, in 2024, keeping track in computers has probably gotten better. Like you said, it depends how willing is one to actually take their job and costumers seriously and fairly rather than meet them with complacency. Thanks for sharing your experience! xox