Supply Chain Management and Procurement Strategy for Professionals

 Introduction to Supply Chain Management
o Product purchased from suppliers, and sold to customers.
 Elements of the Supply Chain
o Customer
o Planning:
o Purchasing
o Inventory
o Production
o Transportation
o Specified by the customer.
 Supply Chain Management Process
 A few definitions of SCM
o Supplier to the manufacturer, eventual delivery to the end user.
o Supplier to manufacturer to wholesaler to retailer to consumer.
o Streamlining of a business' supply-side activities to maximize customer value
o To gain a competitive advantage in the marketplace.

 What is Supply Chain?
o Supply
o Manufacturing
o Distribution

 A typical business process flow in a supply chain

 Activities in a supply chain
o Procurement. Purchasing of all goods and services to operate their business.
o Order processing order receipt, order picking, and order shipment.
o Demand & Supply Planning. Process of forecasting customer demand, actual sales, and current inventory levels on stock.
o Inventory Management. Track stock levels – including forecasting, positioning of stock, and the tracking of product age and availability.
o Warehousing. To keep goods at warehouses in a timely and accurate manner.
o Transportation. Movement of products from one destination to another.
o Customer service. Includes all sales or after-sales related activities that occur between the buyer and seller.
 Customer relationship management-

• Building Business Relationships with Customer Service Management
• improving business relationships with customers, assisting in customer retention and driving sales growth