Post-Sales Technical Support Engineer – Americas

Job Title: Post-Sales Technical Support Engineer – Americas
(Automated Mobile Concrete & Recycling Plants)

Location: Fully Remote (Candidate must reside within Canada, North, Central, or South America, Mexico and Caribbean)

Are you an Experienced Engineer with a background in the concrete, construction materials, or recycling sectors, looking to make a real impact in a key growth market in the Americas 🌎?

The client is a manufacturer of automated mobile plants for concrete, cold asphalt, and recycling, serving the entire American continent – from Argentina up to Canada, including North America (USA, Canada), Mexico, Central America, the Caribbean, and South America. They are seeking a dedicated Post-Sales Technical Support Engineer to support their growing operations across this extensive region.

About the Role:
As a Post-Sales Technical Support Engineer, you'll be the primary technical expert for our client's B2B customers and distributor network throughout the American continent. This 100% remote position offers exceptional autonomy and the chance to be a key player in a significant growth market. This is also an excellent entry point for an internal career with high impact on your long-term career plan.

Key Accountabilities:

• Customer & Distributor Technical Success (Americas): Serve as the primary technical liaison for key B2B customers and the distributor network across the American continent. Ensure total customer satisfaction through proactive communication, expert technical guidance, and efficient resolution of inquiries.

• Advanced Field Support & Solutions: Deliver expert on-site and remote technical support for the company's specialized automated mobile concrete mixing and recycling plants. Lead advanced troubleshooting for mechanical, electronic, and hydraulic systems, ensuring minimal operational downtime and optimal equipment performance.

• Value-Added Services & Training: Oversee equipment installation and commissioning processes. Deliver high-impact technical training programs to empower distributor teams and end-users. Proactively identify opportunities for service enhancements, spare parts, and upgrades.

Required Qualifications:

• A relevant engineering degree or equivalent proven practical experience.
• Demonstrable experience in a field service, technical support, or post-sales engineering role with industrial B2B capital equipment.
• 100% fluency in both English and Spanish (written and spoken – Non-negotiable).
• A current, valid US Visa (Non-negotiable).
• Current residency within Canada, North, Central, South America, Mexico or Caribbean, with the ability to effectively cover all regional time zones.
• Proven hands-on expertise and in-depth knowledge of Mechanics, Electronics, AND Hydraulics (negotiable) as applied to industrial machinery.
• Ability and willingness to travel extensively (approx. 50-75%) across the entire American continent (Canada to Argentina).
• Strong problem-solving, communication, and interpersonal skills.

Preferred Qualifications:

• In-depth knowledge and hands-on experience with Concrete Production processes and/or Concrete Mixing Machinery (potentially negotiable based on overall profile).
• Fluency or professional proficiency in Portuguese would be a plus.

Why Join the company?

• Work with innovative, high-quality machinery from an industry leader.
• Enjoy complete remote flexibility with significant professional autonomy in a key international territory.
• Play a vital role in the company's expansion and customer success across the Americas.
• Opportunity to build a long-term career path with potential for advancement.
• Collaborate with a dedicated global team focused on excellence and innovation.

To Express Interest:
To learn more about this confidential opportunity and discuss your potential fit, please connect with Justino Mora https://www.linkedin.com/in/justinomora on LinkedIn and send a direct message referencing this "Post-Sales Technical Support Engineer - Americas" role. Qualified candidates may be invited for a complimentary 30-minute introductory chat (via LinkedIn, Telegram, or WhatsApp, as you prefer) to explore mutual alignment.

The client values diversity and welcomes applications from qualified individuals regardless of background.